Privacy Policy
A2Z Pools ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and who we share it with when you visit our website, contact us, or use our services.
Information We Collect
We collect information you provide directly to us, including:
Contact information you submit through our website's contact form or our client intake form, such as your name, phone number, email address, and service address.
Service and scheduling information, such as appointment history and service details, managed through our field service software.
Text messaging opt-in consent, if you check the box on our intake form agreeing to receive text messages from us.
We may also automatically collect limited technical information when you visit our website, such as your IP address and browser type, through standard website hosting logs and any analytics tools enabled on our site.
How We Use Your Information
We use the information we collect to:
Schedule and provide pool service
Respond to inquiries submitted through our website
Send appointment-related communications
Send requests for reviews and related follow-up messages, by text and/or email, to clients who have opted in
Operate, maintain, and improve our business and website
How We Share Your Information
We do not sell your personal information. We share information only with service providers who help us operate our business, each of whom is only permitted to use your information to provide their service to us:
Twilio — sends and manages our text messages
Resend — sends our email communications
Jotform — processes and stores submissions from our client intake form
PoolBrain — manages scheduling and service records for our clients
Squarespace — hosts our website and processes submissions from our website contact form
Text messaging opt-in data: We do not share your mobile phone number or SMS opt-in consent with any third parties for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for any purpose.
We may also disclose information if required to do so by law.
Text Messaging (SMS)
If you opt in to receive text messages from us:
Message frequency varies based on your service activity.
Message and data rates may apply.
Reply STOP at any time to unsubscribe from text messages.
Reply HELP for assistance.
Consenting to receive text messages is never a condition of purchasing any goods or services from us.
Cookies and Analytics
Our website, hosted through Squarespace, may use cookies or similar technologies to support basic site functionality and, if enabled, to understand how visitors use our site. You can control cookies through your browser settings.
Data Retention
We retain your information for as long as needed to provide our services and for legitimate business purposes, such as maintaining service records, or as required by law.
Your Choices
You can:
Reply STOP to any text message to opt out of future texts
Unsubscribe from marketing emails using the link included in those emails
Contact us at any time to ask what information we have about you or to request that it be deleted, subject to any records we're required to keep
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Security
We take reasonable measures to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent changes.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
A2Z Pools
(805) 297-0684
PO Box 1273,
Simi Valley Ca 93062